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“We cut churn in half within 60 days of integrating Dark Matter. And we immediately found $300K in missed upsell potential.”
— VP of Customer Experience, B2B SaaS
Reduce churn by targeting at-risk accounts early.
Expand revenue with smarter upsell targeting.
Make every CS or AM conversation a strategic discussion.
NPS isn't account-specific. Account scoring isn't fast enough.
Only Dark Matter identifies at-risk customers before they churn, giving you enough time for you to take action. The result? Happier customers. Improved word of mouth. Higher revenue retention.
(Data analyst not required)
Churn isn’t random. It’s just hidden.
Dark Matter's algorithms find patterns, commonalities, and signals in customer interactions, support history, product usage, billing history, and more so your team understands where to apply their attention for maximum impact.
Real-Time, Not Report-TimeForget batch exports and BI dashboards. Dark Matter surfaces what matters when it matters so you can take action.
RetentionSpot churn risk before it shows up in revenue. Monitor account health, inactivity, unresolved issues, and NPS all in one timeline
ExpansionIdentify expansion-ready accounts based on usage trends, service needs, and support interactions.
Upsell IntelligenceKnow what to sell, when to sell it, and who’s most likely to buy. No more gut feel. Just data-backed signals.
Connect Any Data Source
Dark Matter connects with the tools you already use like your Salesforce, Jira, ServiceNow, ConnectWise, Zendesk, and more. Query your data in natural language to get insights you can act on immediately. No analysis required.
Data Analyst Not Required
Anyone on your team can ask complex questions in plain English and get answers in real time. Or schedule recurring reports delivered to your inbox or inside the platform. No code. No dashboards to decipher.
Act with clarity in your next 1:1, QBR, or revenue meeting.
Have more questions? Ready to get started?
Schedule a call with our CEO and founding team to discuss how Dark Matter can help you turn your data into an engine of growth..
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